Last updated 3 November 2026

With Subscribe & save, we send you a fresh delivery every month and take payment automatically from the payment method you used at checkout. Each renewal is charged on the same day of the month as your first order.

You pay the one-time price minus 30%, on every delivery. Order two pouches per delivery and you get an extra 10% off with our Two of us saving. The exact price per delivery is shown on the product page, at checkout and in your order confirmation email. Delivery is always free.

Your subscription keeps running until you cancel it. There is no minimum term and no cancellation fee.

Under the Consumer Contracts Regulations 2013, you can cancel your subscription within 14 days, starting the day after you receive your first delivery. You do not need to give a reason. We stop all future deliveries and refund any product that comes back to us unopened.

Our supplements come sealed for health and hygiene reasons. Products that have been unsealed after delivery cannot be returned under this right. Opened a pouch and it is not for you? Our 100-Day Happiness Promise has you covered.

On top of this, any unopened product from any delivery can be returned within 14 days of that delivery for a full refund, as set out in our Returns and refunds policy.

• Log in to your account with the email you ordered with. No password needed.
• Open "Subscriptions". You will see your next billing date, your products and your price.
• Choose "Cancel subscription". Confirm, and you get an email straight away to say it is done. Keep it for your records.

Rather not log in? Email hello@loreahealth.com with your order number and "Cancel my subscription". That one email is enough. A real person cancels it and confirms by email within 1 to 2 working days. Your cancellation counts from the moment your email reaches us.

Before every renewal, we email you the date and the amount, so you can skip or cancel in time.

To stop your next delivery, cancel before your next billing date. You find this date in your account and in your reminder email. If your next delivery has already been charged, it will still be sent. Not needed after all? Return it unopened within 14 days for a full refund, or use our 100-Day Happiness Promise. Your subscription ends after the last delivery that was paid for.

Still got gummies left? You do not have to cancel. In your account you can:

• skip your next delivery
• move your delivery date
• change your product or quantity
• pause your subscription

Switch from two pouches to one and the extra Two of us saving stops from your next delivery. Your 30% Subscribe & save discount stays exactly the same.

If we change the price of your subscription or your discount, we email you at least 14 days before the new price applies. You can then cancel before your next billing date at no cost. We never raise your price without telling you first.

We may end a subscription if payment fails repeatedly, a product is discontinued or we can no longer deliver to your address. We always email you first, and you are never charged for a delivery we cannot send.

Refunds are made within 14 days to your original payment method. We never ask you to pay back a discount you have already had.

This policy applies to subscriptions bought on loreahealth.com by customers in the United Kingdom. Lorea Health, KvK 42108599. VAT GB 530 4342 30.