Lorea · Cancellation policy

Skip, pause or cancel. Anytime.

Your subscription should work around your life, not the other way round. No minimum term, no fees, no awkward phone calls.

Manage my subscription

In short

✓ No minimum term. Cancel after your first delivery if you like.
✓ Cancel online in a few clicks, or just email us.
✓ No fees, no payback. You keep every discount you've had.
✓ A reminder before every renewal, so you're never caught out.
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How your subscription works

With Subscribe & save you get 30% off every delivery. Your subscription renews every month, on the same date as your first order. Order two pouches per delivery and you get an extra 10% off with our Two of us saving.

You stay in control the whole time. Before each renewal we email you the date and the amount, so you can skip or cancel if you need to.

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How to cancel

1

Log in to your account

Go to your account and sign in with the email you ordered with.

2

Open "Subscriptions"

Here you'll see your next billing date, your products and your price.

3

Choose "Cancel subscription"

Confirm, and you'll get an email straight away to say it's done. Keep it for your records.

Rather not log in? Email hello@loreahealth.com with your order number and "Cancel my subscription". A real person will cancel it and confirm by email within 1 to 2 working days.

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Good to know

Timing · Before your billing date

To stop your next delivery, cancel before your next billing date. You'll find this date in your account and in your reminder email. If your next order has already been charged, it will still be sent. Just email us and we'll help, or use our 100-Day Happiness Promise.

Not finished yet? · Skip or pause

Still got gummies left? You don't have to cancel. In your account you can skip your next delivery, move your delivery date, change your product or quantity, or pause your subscription.

Two of us · Going down to one

Switch from two pouches to one and the extra Two of us saving stops from your next delivery. Your Subscribe & save discount stays exactly the same.

One-time orders · Before dispatch

Want to cancel a one-time order? Email us as soon as you can. If it hasn't left our warehouse yet, we cancel it and refund you in full. Orders usually ship within 1 to 2 working days. Once dispatched, our Returns policy applies.

The fine print, in plain English

  • This policy applies to orders placed on loreahealth.com.
  • There is no minimum term and no cancellation fee. We never ask you to pay back a discount.
  • Your subscription ends after the last delivery that was already paid for.
  • We may cancel a subscription if payment fails repeatedly, a product is discontinued or we can no longer deliver to your address. We'll always email you first, and you'll never be charged for a delivery we can't send.
  • If we change our prices, we tell you before your next renewal, so you can decide whether to continue.

Your legal rights

You always have a legal right to cancel any order within 14 days of receiving it under the Consumer Contracts Regulations 2013. Refunds go back to your original payment method within 14 days. This policy is on top of your statutory rights and does not affect them. For the full details, read our Returns policy.

No strings attached

Save on every delivery. Stop whenever you like.

Shop gummies

Questions about your subscription? Email hello@loreahealth.com and a real person will get back to you.