Email hello@loreahealth.com with your order number and the item you want to return. You do not need to give a reason. We will reply with the return address and next steps.

Put the item back in its original packaging where possible, in the same condition you received it. Please wait until we confirm the address before you send anything back, so we can track it properly.

Send the parcel to the address we gave you, within 14 days of telling us. We recommend a tracked service, as the item is your responsibility until it reaches us.

For a change-of-mind return you cover the postage. If the item is faulty, damaged or not as described, we cover it in full.

Once we have received and checked your return, we process your refund within 14 days, to your original payment method. For a change-of-mind return, your refund covers the price of the goods, and you pay the cost of returning the item to us. For faulty or incorrect items, you are refunded in full, including return postage.