Last updated 12 October 2026

For most products bought online, you have the right to cancel under the Consumer Contracts Regulations 2013. You have 14 days, starting the day after you receive your order, to tell us you want to cancel. You do not need to give a reason.

Once you have told us, you then have a further 14 days to send the goods back. To let us know, email hello@loreahealth.com before your 14 days are up.

Our supplements come sealed for health and hygiene reasons. Under the Consumer Contracts Regulations 2013, sealed goods that have been unsealed after delivery cannot be returned under the 14-day right to cancel. A refund within 14 days therefore applies to unopened products in their original packaging.

Opened a product and it is not for you? That is exactly what our 100-Day Happiness Promise is for. None of this affects your rights if a product turns out to be faulty.

• From day 15 to day 100 after delivery, tell us a product is not for you, even if it has been opened.
• We send you store credit for the full price you paid for that product. There is nothing to send back.
• One store credit claim per customer. Faulty or incorrect items are not part of this limit.
• Store credit is valid for 12 months and cannot be exchanged for cash.
• The promise applies to orders placed on loreahealth.com and delivered in the United Kingdom. Days are counted from the day your order is delivered.
• We may decline a claim if we reasonably believe the promise is being misused, for example repeated claims under different accounts.

Read more on our 100-Day Happiness Promise page.

Email hello@loreahealth.com with your order number and the product it is about. For the 100-Day Happiness Promise, just tell us in a line or two what was not right. For a return within 14 days, we will reply with the return address and next steps. Please do not send anything back before you have heard from us, so we can track it properly.

For a change-of-mind return within the 14-day window, you are responsible for the cost of sending the item back to us, unless the item is faulty or not as described. We recommend a tracked service, as the item is your responsibility until it reaches us.

If the return is because the product is faulty, damaged or incorrect, we cover the return cost in full.

If your order arrives damaged or you receive the wrong item, contact us at hello@loreahealth.com with a photo if you can. We will put it right and cover any return postage.

We process your refund within 14 days of receiving the item back, or of you showing us proof that you have sent it, whichever is sooner. Refunds are made to the original payment method.

Delivery is free on every order, so there is no delivery cost to refund. For faulty or incorrect items, you are refunded in full, including return postage. Store credit under the 100-Day Happiness Promise is sent to you by email as a code you can use on any Lorea product.

This policy does not affect your statutory rights as a consumer. It applies to purchases made on loreahealth.com by customers in the United Kingdom. Lorea Health, KvK 42108599. VAT GB 530 4342 30.