Lorea · Help

Frequently asked questions

The answers to the questions we get asked most, about subscriptions, orders, delivery, returns and our products. Cannot find yours? We are one email away.

Subscribe & save

How does Subscribe & save work?+

You get 30% off every delivery. Your gummies arrive every month, on the same date as your first order. There is no minimum term, and you can skip, pause or cancel anytime.

Can I cancel anytime?+

Yes. Log in to your account, go to Subscriptions and choose Cancel. It takes a few clicks, there is no fee and you keep every discount you have had. Prefer email? Write to hello@loreahealth.com and we will sort it. See our Cancellation policy for the full details.

What if I still have gummies left?+

No need to cancel. In your account you can skip your next delivery, move your delivery date or pause your subscription.

Will I know before I am charged?+

Yes. We email you before every renewal with the date and the amount, so there are no surprises.

What is the Two of us saving?+

Order two pouches and you get an extra 10% off, on top of your Subscribe & save discount. It also works on one-time orders. The saving is applied automatically in your basket.

Can I change my product or quantity?+

Yes. In your account you can swap to another Lorea gummy or change your quantity before your next delivery.

Can I use a discount code on a subscription?+

Welcome codes like BETTERDAYS15 are for one-time orders. Your subscription already gets 30% off every delivery, which is our best price.

Orders and delivery

Is delivery free?+

Yes. Delivery is free on every order, with no minimum spend. The price you see is the price you pay.

How long will my order take?+

We aim to dispatch your order within 1 to 2 working days. After that, standard delivery usually takes 3 to 8 working days. You will get a confirmation email with tracking as soon as it ships.

Where do you deliver?+

We deliver across the United Kingdom. Delivery to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take a little longer.

Can I track my order?+

Yes. When your order is dispatched we send a confirmation email with tracking details where available, so you can follow it to your door.

Returns and refunds

Can I return my order if I change my mind?+

Yes. Within 14 days of delivery you can return any unopened product for a full refund. Opened it and not happy? Our 100-Day Happiness Promise has you covered. See our Returns policy for the full details.

What is the 100-Day Happiness Promise?+

On top of your legal rights: from day 15 to day 100 after delivery, not happy with a product, even if you have opened it? Tell us and we will give you store credit for the full product price. No need to send it back. One claim per customer, store credit is valid for 12 months, and faulty or incorrect items are always refunded in full.

Who pays for return postage?+

For a change-of-mind return within 14 days, you cover the cost of sending the unopened item back. For the 100-Day Happiness Promise you do not send anything back at all. If the product is faulty, damaged or not as described, we cover the return cost in full.

When will I get my refund?+

Once we have received and checked your return, we process your refund within 14 days, to your original payment method.

Products and health

Are your products medicines?+

No. Our gummies are food supplements, not medicines. They are not intended to diagnose, treat or cure any condition and do not replace a varied, balanced diet and a healthy lifestyle. Always read the label and do not exceed the recommended daily intake.

Can I use them if I take medication or am pregnant?+

If you are pregnant, breastfeeding, taking medication or being treated for a condition, check with your GP or pharmacist first. Keep out of reach of children.

How do I know a product is right for me?+

Every product page explains clearly what it does and how to use it. If you are still not sure, email us at hello@loreahealth.com and we will point you in the right direction.

How do I take them?+

Follow the directions on the label. Most of our gummies are one a day, taken whenever suits your routine. Do not exceed the recommended daily intake.

Are they vegan or free from allergens?+

Every product page lists the full ingredients and allergens. Check the label before you buy, and get in touch if you have a question about a specific product.

Payment

Which payment methods can I use?+

You can pay securely by Visa, Mastercard, Maestro, Apple Pay, Google Pay or PayPal. Your payment is handled by our secure payment provider and we never store your full card details.

Do your prices include VAT?+

Yes. Prices shown include VAT where applicable, and delivery is free, so the price you see is the price you pay.

Still have a question?