Last updated 8 July 2026

Lorea Health is the data controller for the personal data collected through loreahealth.com. We are registered in the Netherlands and sell to customers in the United Kingdom.

Lorea Health, Merapistraat 15, 1448 CG Purmerend, Netherlands. Company registration (KvK) 89254007. VAT NL004708865B73. Contact: hello@loreahealth.com.

• Order details: your name, delivery and billing address, email address and phone number.
• Payment information: processed securely by our payment provider. We do not store your full card details.
• Account details: if you create an account, your login details and order history.
• Contact and support: messages you send us and our replies.
• Site usage: how you use our website, collected through cookies and similar technology.

• To process and deliver your order and handle returns. Lawful basis: performance of a contract.
• To provide customer support and answer your questions. Lawful basis: performance of a contract and our legitimate interests.
• To send marketing emails, only where you have opted in. Lawful basis: consent, which you can withdraw at any time.
• To improve our website and prevent fraud. Lawful basis: our legitimate interests.
• To meet legal and tax obligations. Lawful basis: legal obligation.

We share your data only with trusted providers who help us run the business, and only what they need. This includes our ecommerce platform, our payment provider, our delivery and courier partners, and our email and analytics tools. Each is required to keep your data safe and use it only for the services they provide to us. We do not sell your personal data to anyone.

Because we operate from the Netherlands and serve customers in the United Kingdom, your data may be transferred between the UK and the European Economic Area, and to service providers in other countries. Where that happens, we rely on the appropriate safeguards recognised under UK and EU data protection law, such as adequacy decisions or standard contractual clauses.

We use cookies to make the site work, remember your basket and understand how the site is used. You can accept or decline non-essential cookies through the banner on our site, and manage them at any time through your browser settings.

We keep your data only as long as we need it. Order and tax records are kept for as long as the law requires. Marketing data is kept until you unsubscribe. After that, we delete or anonymise your data.

To exercise any of these, email hello@loreahealth.com and we will respond within one month.

If you are unhappy with how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

This policy applies to loreahealth.com and to customers in the United Kingdom. Lorea Health, KvK 89254007, VAT NL004708865B73.