Lorea · Help
Frequently asked questions
The answers to the questions we get asked most, about orders, delivery, returns and our products. Cannot find yours? We are one email away.
Orders and delivery
Is delivery free?+
Yes. Delivery is free on every order, with no minimum spend. The price you see is the price you pay.
How long will my order take?+
We aim to dispatch your order within 1 to 2 working days. After that, standard delivery usually takes 3 to 8 working days. You will get a confirmation email with tracking as soon as it ships.
Where do you deliver?+
We deliver across the United Kingdom. Delivery to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take a little longer.
Can I track my order?+
Yes. When your order is dispatched we send a confirmation email with tracking details where available, so you can follow it to your door.
Returns and refunds
Can I return my order if I change my mind?+
Yes. You have 14 days from the day after delivery to cancel most orders, and a further 14 days to send them back. Some sealed health and hygiene items cannot be returned once opened. See our Returns and refunds policy for the full details.
Which products cannot be returned?+
For hygiene and safety reasons, sealed health and personal-care items cannot be returned once the seal is broken, for example supplements, nail and foot-care products and applicators. If the seal is intact and the item is unused, you can still return it within the 14-day window.
Who pays for return postage?+
For a change-of-mind return you cover the cost of sending the item back. If the product is faulty, damaged or not as described, we cover the return cost in full.
When will I get my refund?+
Once we have received and checked your return, we process your refund within 14 days, to your original payment method.
Products and health
Are your products medicines?+
No. Our products are food supplements and everyday health and personal-care items. They are not medicines and are not intended to diagnose, treat or cure any condition. Always read the label and follow the instructions.
Can I use them if I take medication or am pregnant?+
If you are pregnant, breastfeeding, taking medication or have a medical condition, please speak to your doctor or pharmacist before use. When in doubt, ask a professional first.
How do I know a product is right for me?+
Every product page explains clearly what it does and how to use it. If you are still not sure, email us at hello@loreahealth.com and we will point you in the right direction.
Payment
Which payment methods can I use?+
You can pay securely with all the major methods shown at checkout. Your payment is handled by our secure payment provider and we never store your full card details.
Do your prices include VAT?+
Yes. Prices shown include VAT where applicable, and delivery is free, so the price you see is the price you pay.
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